五一小長(zhǎng)假就要來(lái)啦，今年的五一假期有四天，大家是不是已經(jīng)做好出行計(jì)劃了呢？不過(guò)對(duì)于跨境電商賣家來(lái)說(shuō)，卻有一件比較為難的事情，那就是類似五一端午這樣的節(jié)假日，在海外是不放假的呀，這也就是說(shuō)店鋪還不能“打烊”呢？

但是假期不休是不行滴，那么如何在假期內(nèi)同時(shí)處理好工作呢？賽貝小編在之前的文章中為大家分享過(guò)春節(jié)期間亞馬遜店鋪設(shè)置方法，詳情可查看《2019春節(jié)即將來(lái)臨，亞馬遜店鋪在春節(jié)期間該如何設(shè)置？》。其實(shí)對(duì)于平時(shí)的節(jié)假日來(lái)說(shuō)，亞馬遜店鋪都可以這樣設(shè)置。

但是除此之外，還有一些跨境賣家是通過(guò)郵件與客戶對(duì)接的，那么這時(shí)候就需要提前設(shè)置好自動(dòng)回復(fù)郵件，免得客戶臨時(shí)聯(lián)系不到你哦，今天賽貝小編就跟大家分享一些看看這種假期自動(dòng)回復(fù)郵件要怎么撰寫吧，郵件模板奉上~

自動(dòng)回復(fù)郵件應(yīng)在假期前就撰寫并設(shè)置好，內(nèi)容可以包括解釋放假原因、假期開始和結(jié)束的具體時(shí)間、節(jié)日祝福等。比如：

Dear Sir or Madam,

This is an automatic receipt. I'm very sorry to inform you that our company has taken a holiday during the Spring Festival. The holiday time is from 6nd Feb to 20th Feb.

Your mail has been received and we will reply to you as soon as possible after the holiday. I wish you a good mood during the Chinese Spring Festival!

XXX（公司名稱）

開頭說(shuō)明“這是一封自動(dòng)回復(fù)郵件”，結(jié)尾表示“您的郵件已收悉，我們會(huì)在假期結(jié)束后盡快回復(fù)”——客戶關(guān)心的問(wèn)題都已包含在內(nèi)，顯得非常得體。

如果公司在節(jié)假日期間仍然有人值班，我們不妨在郵件中寫上值班員工的聯(lián)系方式以備緊急情況時(shí)聯(lián)系。我們可以說(shuō)：

In the meantime, if you have urgent business, please contact Mr.Zhou at 1234567.

If you have any urgently problem or inquiry, please call 1234567.

If there's anything urgent in the mail, please send email to ABC@ABC.com.

Please call 1234567 or send email to ABC@ABC.com if there's an emergency.

除此之外，節(jié)假日通常而言是愉快、輕松的，我們不妨把自動(dòng)回復(fù)郵件寫得活潑一點(diǎn)，讓客戶能夠感受到人情味和公司的良好氛圍。比如下面這個(gè)例子：

Sorry! The Chinese New Year has come. We have a holiday from 20th February to 1st March, and you cannot contact me for the time being. If you have urgent business, please contact Mr.Zhou at 1234567.

Sorry for inconvenience to you. I will reply to your email immediately after the holiday. Many thanks! Wish you a happy New Year!

在這封郵件中應(yīng)有的內(nèi)容都有，但語(yǔ)氣較為活潑，不會(huì)帶給客戶“例行公事”的沉悶之感。

既然在郵件中已經(jīng)申明了“會(huì)在假期結(jié)束后盡快回復(fù)”，我們就應(yīng)該說(shuō)到做到，在假期結(jié)束后盡快投入工作。如果郵件確實(shí)過(guò)多難以在短時(shí)間內(nèi)回復(fù)完畢，我們也可以設(shè)置一封新的自動(dòng)回復(fù)郵件來(lái)應(yīng)對(duì)客戶可能的催促：

Dear Sir or Madam,

We are making the best use of our time to reply the email which sent on holiday. It is expected to be finished in three working days. Please wait patiently.

Thank you for your letters and have a good time.

Automatic recovery from XXX（公司名稱）

要注意的是，這樣的自動(dòng)回復(fù)郵件不要使用太久，否則會(huì)令客戶感到你在“敷衍”他或不愿意解決問(wèn)題。最好的辦法還是提升自己的業(yè)務(wù)能力，盡快處理客戶的需求，讓每一位客戶都不必“久等”。

按照以上模板撰寫郵件并設(shè)置好自動(dòng)回復(fù)，大家就可以安心享受自己的五一假期啦！