好評是跨境電商賣家們夢寐以求的東西，而差評則是他們深惡痛絕的東西。一個差評可能會對你的產(chǎn)品和店鋪產(chǎn)生極大的影響，尤其是新店，在產(chǎn)品排名還沒有做上去的時候，差評的影響可以說是致命的。

對于差評，賣家們通常會在找出原因后聯(lián)系客戶，通過與客戶協(xié)商，請求他們刪除差評。

但是這種方法對一些惡意買家是沒用的，那么當(dāng)遇到這種不良買家時，我們還可以試試另一種刪除亞馬遜差評的方法——聯(lián)系客服刪除。

當(dāng)然并非所有的差評都能讓客服幫忙刪除，除了產(chǎn)品質(zhì)量問題，產(chǎn)品與圖片不符，售后等客觀事實導(dǎo)致的差評以外，還有一些不符合亞馬遜平臺規(guī)定的差評是可以向亞馬遜申請移除的。

比如差評內(nèi)容中包含不文明的詞語，包含賣家私人信息等，或者全部的Feedback只針對產(chǎn)品，沒有提到賣家的服務(wù)的差評內(nèi)容都是可以向亞馬遜申請移除的。另外如果是FBA引起的物流問題亞馬遜不會幫你將差評移除，但是會幫你將差評劃掉，然后寫一行字：This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience。

通過你提供的信息，自己打電話去亞馬遜客服那邊去要求移除差評，分析你差評review的問題點和不合理的地方，這個是部分賣家自己都在干的事兒。當(dāng)然很多賣家根本不愿意干這種活，太累，成功率還不高，現(xiàn)在的亞馬遜客服個個都是門兒清，你想叫客服幫你移除個差評真的是難上加難，不過理由如果合理或者證據(jù)分析的清晰還是有一定機會的。

而且這種方式是需要提供你賬戶的基本面信息的，比如店鋪名，公司名，法人姓名，賬戶郵箱，賬單地址，郵編，信用卡后四位等等，因為打電話給亞馬遜客服第一需要的就是驗證賬戶信息，客服要確認是賬號的持有人打來的才會處理，這算是售后服務(wù)的操作常識。

但是很多賣家不知道聯(lián)系亞馬遜客服刪除差評時該如何說明，下面賽貝小編就分享一些聯(lián)系客服刪差評時的郵件模板，希望對大家有所幫助。

1.應(yīng)該在 QA 問（有 vp 或者沒有 vp 都可以嘗試，比如買家問這個產(chǎn)品有沒有某個功能的。）

Dear Amazon,

This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it

He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair

for we seller

Please investigate it, and help us to remove it. Thank you

2.很滿意，但是給差評（如果買家留 1 星 2 星，可以去掉，但是 3 星很難去掉）

Dear amazon,

This is review, we though that the buyer left with wrong star

""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta""

The content of this review,all aspects are positive,but he left us with only 3 star,

Maybe the buyer is too excited to click with the wrong star by accidentally.

Please investigate it and help us to remove it.

Thank you

3.收到產(chǎn)品是裂的（亞馬遜配送，你可以適當(dāng)在郵件說產(chǎn)品，包裝壞得很嚴重，是亞馬遜的 責(zé)任）

Dear amazon,

This is review,the buyer said that she received the Scratches one,and the package was broken,so

we though the package was damaged when amazon ship it.

Cause the package was shipped by amazon,so amazon will be responsible for it.

We checked all of our products very carefully before shipping to amazon warehouse,so the

product is good when we shipped it.

Please investigate it and help us to remove it. Thank you

4.二手貨

Dear amazon,

This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the package was damaged when amazon ship it.

And the item must be the returned product by other buyer,Amazon did not check the returned item carefully,and put the returned item to the sellable warehouse.

So this buyer received an used product.

Cause the package was shipped by amazon,so amazon will be responsible for it.

We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it.

Please investigate it and help us to remove it. Thank you.

5.差評帶有侮辱性的語言

The comment includes obscene language, please remove it, thank you.

Dear Amazon Team,

The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon

The content of review: "只截取臟話部分"

Please investigate it and help us to remove it.

Thank you

Best Regards

6.沒有 vp（比較難去，可以嘗試）

Dear Amazon Team,

I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.

Best Regards

7.不會使用的（如 331 不會啟動）

Dear Amazon,

This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it

He should ask in "QA"or email to the seller,not leaving a bad review here for us,so it is very unfair for we seller.

Please investigate it, and help us to remove it.

Thank you

8.留評錯的差評（這個情況較少見，他在我們店鋪和其他賣家那里留內(nèi)容一模一樣的差評，但我們沒有vp，其他賣家那里有 vp）

Dear amazon,

This is review,we though that the buyer left in the wrong link.

The 2 reviewers for the 2 links are all the same,

The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato""

1.Here is our link:

https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/?ie &

2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours)

CORREZIONE FEEDBACK non funziona con huawei p9 lit...

UTF8&

Please check the attachment.

Please investigate it and help us to remove it. Thank you.

溫馨提示:

如果客服部幫忙刪掉，就隔一兩天再開 case，遇到不同的客服可能就去掉的。

這些 review，每次開了 case 之后，直接 copy 到一個文本上，下次開 case 直接復(fù)制上去， 不用一次次填

如下：（下次開 case 直接 copy 就好了）

ASIN or ISBN of the product:B01LZE2PKP---去掉了

Title of the review:Da non comperare

The name of the reviewer: Paolo

The date of the review as it appears on our website:16 settembre 2017

The direct link to the review /post (click the 'Comments' link after the review, and copy/paste the URL that displays in your web browser:

https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/? F8&

Required action:

Dear Amazon Team,

The comment includes obscene language, please remove it, thank you

Best Regards

游泳功能

This comment is a question to our products. Customer is asking how does the swimming function work. It shouldn't be a product's review. It is just a question. Customer left the wrong position. Also, we have answered his question by comments and email. Please remove it. Thanks

誤導(dǎo)消費者

mislead other consumers

沒有充電器

Required action:

As the review the customer complain that it is no charger,however,in fact,for this fitness tracker,our accessories without charger ,because it is no need the charger to charge,the correct charge way:use the usb port of a computer or power adapter connected to the socket Wall

And please check with the attachment,The charge way we have clearly described in our user manual and product page.

so it is no our product problem,it is the customer not read the information about the user manual and product page

So please help us remove it,this review is unreasonable and it will mislead the other purchase customers.

違反價格政策

Dear Amazon,

This review violates the amazon policy about"Comments on pricing, product availability or purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answers."

It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!!

沒有 vp，惡意差評

Dear Amazon Team,

This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance.

Best Regards

沒有充電器 沒有 vp

Dear Amazon,

 the customer complained that there is no charger in the package, but, in fact, our fitness tracker doesn't need a charger to charge it, it can be charged directly, we have also mentioned it on our listing

Another concerns, we found that the order is without verified purchased, and we also cannot find this order, so the buyer must leave a wrong review on our product.

 It is no fair for us, the customer review is no base on a honest and real experience, please remove it , thanks!

物流問題

Hi, the customer review is all about shipping, and the order is shipped by Amazon, it is no fair for us, please remove it, thanks.

找不到訂單 競爭 對手

Dear Amazon,

Sorry to bother you, however I can't find this order even found all the orders.The reviewer never buy ut and use the product,this is a malicious comment, it must be from the competitor, so unfair for us.

Pls kindly help us to remove it. Highly appreciated for your help. 

Best regards